Terms & Conditions / Privacy Policy


All unwanted gifts or purchases bought in sale can be returned for an exchange within 14 days with proof of purchase. Please note goods must be returned in unworn original condition and with its original packaging. Your statutory rights are not affected.


UK prices include VAT where applicable. It may be necessary for prices to be increased or decreased from time to time, including any alterations to the rate of VAT. Any price changes will be confirmed to you at the time of ordering.

If there is an error in pricing we will inform you before dispatch of the goods and offer you the option of reconfirming your order at the correct price or cancelling your order.

Portrayal of products

Whilst every effort has been made to portray items accurately, slight variations may occur. All measurements quoted are approximate and the reproduction of colour is as accurate as photographic and publishing processes will allow. Please note there may be variations in colour dependant on the calibration and settings of individual screens.


All items are subject to availability. We will inform you as soon as possible if goods you have ordered are not available and refund you any sum paid by you for those goods.


Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. Please note that we do not deliver to PO Boxes. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If we are unable to deliver the goods within 30 days of your order, we will inform you as soon as possible and you will be entitled to cancel your order. You will be refunded any sum that has been paid by you. We will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.


We hope you are happy with your purchase, but if you wish to return a product to us for any reason please do so within 28 days of receiving your order. The shoes must be in a saleable condition and in their original undamaged packaging. We will refund or replace the product. You will be liable for return postage unless the goods are defective.

International Orders

All orders are shipped from the UK. You may need to pay customs and import duties. All shipments outside the UK may be subject to import duties or taxes which are levied once a shipment reaches your country. Payment is necessary to release the items from customs. This is your responsibility and at your cost.  We are unable to advise on rates as they vary from country to country. You are also responsible for any returns costs. Please mark clearly  "UK RETURNED GOODS". Failure to do this may result in charges being levied and a delay in processing your refund. We recommend you use a signed for delivery with insurance as we cannot take responsibility for lost items without proof of postage.

All sizes are in UK format only and are approximate.


You are entitled to cancel your order if you wish providing you act within 14 calendar days of receipt of the goods. If you wish to exercise this right prior to dispatch of goods please contact us.  If your order has already been dispatched please follow our returns information and send the order back in its original packaging. Once we have received notification that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order, provided that the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

Liability disclaimer

Gucinari's total liability for any claim shall not exceed the price of the goods supplied by Gucinari to the customer. Gucinari shall not be liable for any consequential loss whether this arises from a breach of duty in contract or in any other way, save where such liability is imposed upon Gucinari by statute. Gucinari does not limit in any way our liability for death or personal injury caused by our negligence or willful misconduct. By law, you also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Goods are provided to you on approval and legal title to the goods will not pass to you until 14 days after delivery. Your statutory rights are not affected by this statement.

When you place an order to purchase a product from Gucinari, your order represents an offer to us to purchase a product which is accepted by us by way of a dispatch note included when you receive your order. Any products on the same order which we have not confirmed as accepted in such dispatch note do not form part of the contract.

Gucinari endeavours to check the accuracy of the information on this site, however, Gucinari does not warrant that such information will be error free and the user acknowledges that information, products and services published on this web site may include inaccuracies and typological errors. If the goods do not - on receipt by you - substantially meet the description on this web site, you are entitled to reject the goods and return them to us. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of certain of our goods to you. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Events Beyond our Control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect for any goods delivered  that is caused by an event or circumstance beyond our reasonable control, including without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, terrorism, flood, fire, explosion or accident.


All rights, including copyright for this website are owned by or licensed to Gucinari. Any use of this website or its contents, including copying or storing it in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Gucinari. You may not modify, distribute or re-post anything on this website for any purpose.


Every effort is made to ensure that this website is free from viruses and defects however, this cannot be guaranteed. Gucinari shall not be liable to any person for loss or damage which may arise as a result of any failure by you to protect your password or account. You are responsible for the confidentiality of your password and account and any activities that occur under your account.

Gucinari shall not be liable to any person for loss or damage which may arise to computer equipment as a result of using this website.


This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English Law.


Competition Terms and Conditions

1) Competitions are open to residents of the United Kingdom (including Isle of Man and Channel Islands) only. Employees or volunteers of Gucinari/their co-promoters or their partners, contributors, immediate families, agencies, or anyone else directly connected with the competition are not eligible to enter.
2) By entering any competition all participants will be deemed to have accepted and be bound by the rules. All entry instructions form part of the rules.
3) All prizes are subject to availability. There will be no cash alternative.
4) The decision of the Gucinari judges is final and no correspondence will be entered into.
5) Entry into the competition is deemed as agreement to take part in publicity accompanying or resulting from the competition.
6) Responsibility cannot be accepted for entries lost, damaged or delayed in transit to the competition address. Proof of posting will not be accepted as proof of receipt.
7) In the case of a prize draw, a random, first correct entry drawn, will be the winner.
8) Entries will become the property of Gucinari and will not be returned.
9) Entry into the competition is free and Lottery and Gaming regulations do not apply.
10) No liability will be accepted on the part of Gucinari, its co-promoters or agents for any loss, illness or injury resulting directly or otherwise from participation in any competition or promotion.
11) No liability on the part of Gucinari, its co-promoters or agents will be accepted for any action, civil or otherwise, taken against individual participants in the promotion.
12) Entrants into the promotion have no claim whatsoever to any intellectual or other property connected to any promotion, which remains in the sole ownership of Gucinari.
13) Collusion with other participants is strictly prohibited and may result in immediate disqualification.
14) Gucinari reserves the right to amend these Terms and Conditions without notification. Acceptance of these Terms and Conditions also apply to any subsequent revision, whether notified or not.
15) Entrants may be contacted via email or phone by Gucinari and its partners. To opt-out please email: jas@gucinari.co.uk

Privacy Policy, Cookies and GDPR

To better protect your privacy and to inform you regarding our privacy policy, we provide this information explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

This policy together with our terms of use and any other agreement between you and us sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefuly. If we make changes to this policy, we will notify you by updating this statement on our Website.


What information do we collect?

We may collect and process the following data about you in the following ways:
• Information that you provide by filling in forms on our site. This includes information provided at the time of registering for an account on our site. If you contact us, we may keep a record of that correspondence.
• Details of transactions you carry out through our site and of the fulfilment of your orders.
• Details of your visits to our site and the resources that you access.
When you use our site, we may gather information like your name, date of birth, your email address, delivery and billing addresses and your phone number etc. This can be when you place an order, create an account, sign up for a discount or a newsletter or enter one of our competitions. Any information you hand over from the account or checkout pages reaches us fully encrypted through an SSL – a special security layer added to your account and checkout pages. On some pages, you can submit information about other people. For example, if you order a gift online or on behalf of another person and want it sent directly to the recipient, you will need to submit the recipient's name, address and phone number.

What information don't we collect?

Credit/Debit Card Information - we use a third-party payment processor to handle this information securely. None of your Credit/Debit card information is stored anywhere on this site or by Gucinari

How we use your information

We use your data for the following purposes:
Name & Address – to send you your purchases from our site.
Email address – to send you order confirmations, updates, delivery progress and refund updates. We would also use your email address for newsletters and offers etc. if you opt in to receive these.
Phone number – to send update texts regarding delivery information. We may also use your number to contact you if there are any issues with your order.We will never use your phone number for any other purpose.
Date of Birth – to send you birthday offers but only if you have subscribed to our marketing service.
Password – this is your unique security to access your account, your orders, your account preferences and to enable you to edit as and when you wish.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order such as providing the delivery address to a third-party courier to deliver your purchase.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
If we are sold or merged with another company we may transfer, sell or assign information about your relationship with us to third parties, including information that identifies you and other information concerning your relationship with us.

Newsletter and Marketing material

We want to make sure that we only contact you if you want to hear from us. Ticking the box to opt-in or adding your email address to our newsletter request form will mean that you are signed up to receive our emails. However, if you do change your mind and decide you do not wish to receive the Gucinari newsletter, new product launches or offers, you can unsubscribe by clicking on the 'unsubscribe' link at the bottom of any emails you receive from us.


Cookies are small pieces of information in the form of text files that are sent to your browser from our web server and are stored on your computer. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
There are different types of cookies that we use on gucinari.co.uk

Essential cookies - These cookies allow you to browse the website, search for products, add & save items to basket.

Non-essential cookies - These cookies help improve your experience on the site by allowing us to make alternative individual preferences. We use these cookies to show alternative product suggestions based on which products you view.

Analytics and Marketing cookies - Analytical cookies monitor how you use our site and help us identify areas where we can improve the site. Marketing cookies are used when you visit the site via our emails or via other partner sites (affiliates) and give us visibility of how you found our site.

Social sharing, video and other services we offer are run by other companies. These companies may drop cookies on your computer when you use them on our site or if you are already logged in to them.
Here is a list of places where you can find out more about specific services that we may use and their use of cookies:

Facebook’s data use policy

Twitter’s privacy policy

YouTube's cookie policy (Google’s standard terms)


If you wish, you can set up your computer so that it rejects cookies and you will find instructions on how to do this at www.allaboutcookies.org. Please note that in doing so, in common with other online shopping sites, this may impact some of the functionality of our site.

By using our site, you consent to our privacy policy and the use of cookies.

Rights under GDPR

Your rights under the General Data Protection Regulations 2016

The right to be informed
You have the right to be informed about what data is being collected, how and why it is being used and any 3rd parties that rely on the information.

The right of access
You may request details of personal information which we hold about you. Please note there is a fee of £10 (as specified by law) if you wish to ask about what personal data we hold about you.

The right to rectification
If you believe that any information we are holding on you is incorrect or incomplete, please email or write to us as soon as possible. We will promptly correct any information found to be incorrect.

The right to erasure
Where the data we hold is not required for legal or medical record keeping you may request that it is erased.

The right to restrict processing
If you believe the data we are processing is incorrect you may request that the data is no longer processed until corrected.

The right to data portability
You may request that the data you have provided be transferred to another data controller in a machine readable format.

The right to object
You have the right to object to the processing of your data.

Rights in relation to automated decision-making and profiling
Not currently utilised by Gucinari

Further information can be obtained from the Information Commissioners Office website https://ico.org.uk

Please contact us if you want to exercise any of these rights.