FAQ

TRADE FAQ – CLICK HERE

PUBLIC FAQ

Orders
Size Guide
Delivery
Returns
Refunds
Payments
Account
Gift Card/Vouchers

 

ORDERS/ORDERING

How can I amend products/check my cart?

Please look at the top right of your screen and you will see a pound sign and 'item/s'. Click on that to go to the cart page. If you need to add or reduce the number of a pair of shoes, click the plus or minus sign and then click 'Update Cart'. To remove items, click the x (left of the thumbnail image) and 'Update cart”. To add other styles, choose from the dropdown 'Shoes' menu and add from the product pages.

Do I need an account to purchase?

Not at all. You can checkout as a guest so you do not need to register. However, to register, the only extra information required is for you to enter a password. This will mean a quicker checkout for future orders.

What happens once I place an order?

First: you will receive a confirmation email from us with an order number.
Second: you will receive a dispatch email that the shoes are on their way

Can I track my order?

We can track it for you. Please email anita@gucinari.co.uk. We are working on this so shortly, you will be able to track online.

I received the wrong order, what do I do?

It is rare, but if it happens, we apologise and will rectify it asap. Please contact anita@gucinari.co.uk who will assist you.

My order is faulty, what do I do?

Please contact anita@gucinari.co.uk who will assist you.

SIZE GUIDE

size_guide

DELIVERY

Your order should be with you within a couple of days of ordering. Once you get the 'dispatched' email it will be next day or the one after.
Please see here for more details.

RETURNS

Please see here for full details. Please note we do not do free returns. We do accept returns for any reason, as long as they have not been worn and are in the original box. This does not affect your statutory rights.

Return shoes with the order number and whether you would like an exchange or refund to:
JJ House
JJ Shoe Design
1 Steward Street
Birmingham B18 7AE

I bought my shoes from somewhere else and they are faulty?

As the sale of the goods was with another retailer, we would ask you to contact them directly for assistance.

REFUNDS

Please allow time for us to process the return. This may take 3-5 working days from when we receive the shoes back. We will refund via the method the items were paid for. Please note banks may take up to 30 days to show a refund and we cannot change that.

PAYMENTS

I don't have a paypal account, can I pay with my card?

Yes, please click the pay by card and proceed to payment. You can checkout as a guest with a card. 

I am having issues with Paypal, can you help?

Paypal will not give us any information about you as it is confidential. However, we will do our best to assist so contact us.

How can I add a discount code or coupon?

You have two options. You can add it from the cart page (click top right where it has the pound sign and 'item/s'), include the code in the field and click 'Apply Coupon'. Or go to checkout and apply the coupon there. It is a dropdown box at the top of that page. Click 'Enter Code Here' and apply the coupon.

Please note only one coupon can be used at a time.

ACCOUNT

Do I need an account to make a purchase?

No, you can simply check out as a guest. However, creating an account means quicker checkout and seeing what your purchase history is.

How Do I Create an Account?

You can go to 'My Account' in the footer or Login/Sign Up at the top. From there you enter your email and a password. You are taken to 'My Account' and there you can add your shipping and billing details. While you are completing checkout you can also just add a password there to create an account. You will have filled in all the details you need already!

I have forgotten my password!

Under the ‘Login' button is 'Lost your password?'. Please click on that and follow the instructions. If you are still having issues, please contact us.

How can I sign up for a newsletter?

You can sign up from a pop up at the top of the page which may also give you a discount code once you have signed up. Alternatively, you can sign up from the footer where it says ‘For updates and discounts…'

How do I use the wishlist?

You can go to the product page and add to your wishlist from there. You can click on ‘Browse Wishlist' from there or you can go to the footer and click on ‘Wishlist' there to see what you have chosen.

GIFT CARD/VOUCHER

GUC_voucher_300x300

BUYING A GIFT VOUCHER

Click the image above and insert the amount you wish to buy. The voucher can be used for full or part payment of an order. To send to someone else and customise, go to STORE CREDIT RECEIVER DETAILS on the checkout page and you can decide if you want to send it to yourself or the recipient. If sending to a recipient you can include a message. Just check that box and a drop down appears. You complete the purchase and voila! Done. Please note the email is immediate to the recipient. You should receive an email stating the order has been 'dispatched' and another saying a gift card has been sent.

USING A GIFT VOUCHER

You will have received an email with a code. Simply click on the code and it will take you to the site. Add the product/s you are interested in and go to the cart page or checkout page. THE COUPON IS AUTOMATIOCALLY APPLIED! If the coupon is the same amount as the product, you will be asked to 'place the order'. If there is a sum to pay, you will be asked to proceed to paypal. If you return an item bought via a gift card, that will be re-credited. No money can be given as an alternative.

TRADE FAQ

Am I a trader?

If you are wanting to buy only a few pairs for personal use, please do not register as a trader. A trader is a company or person who buys and sells in quantity as a retailer.

How do I use the site as a trader?

1. Go to https://gucinari.co.uk and in the footer you will see a tab Trade Enquiry
2. Click on that and complete the form
3. Please quote the SKU rather than the name of the product you are enquiring about. 

Is there a minimum order?

Yes: We sell a minimum of one carton per style per colour. One carton will be an 8 pack or 12 pack depending on the style. If one carton only is purchased then carriage is charged. If a minimum of 24 pairs are ordered (i.e. 2 cartons of 12 or 3 cartons of 8) carriage is free within the UK. Overseas traders please contact trade@gucinari.co.uk for carriage costs.
If you have any questions re using the site please contact anita@gucinari.co.uk. If you have any queries regarding the products please email trade@gucinari.co.uk or call head office on 0121 455 7577 and please always quote the SKU of the shoe (not the name).